Terms of Service — Ninja Private Messenger
Published: 15 August 2026
Effective for new users: 15 August 2026
Effective for existing users: 15 September 2026, or earlier upon your acceptance in the app
These Terms replace the version dated 24 April 2023. If you registered before 15 August 2026, the previous Terms continue to apply to you until 15 September 2026 unless you accept these Terms earlier in the app. The updated Privacy Policy applies from 15 August 2026.
1. Who we are
Ninja Private Messenger (the "Service") is operated by Nexever Private Limited, a company incorporated in India with registered office at 3rd Floor, The Design Place, Plot no. A-28k, Phase 7, Industrial Area, Sector 73, Sahibzada Ajit Singh Nagar, Punjab 160055, India ("we", "us", "our").
These Terms of Service ("Terms") govern your access to and use of the Service, and incorporate our Privacy Policy. By creating an account or using the Service, you agree to them. If you do not agree, do not use the Service.
2. Eligibility
2.1 You must be at least 18 years old. The Service is not directed to and may not be used by anyone under 18. If we become aware a user is under 18, we will terminate the account and delete associated personal data.
2.2 You must have legal capacity to enter into a binding contract.
2.3 Your access must not previously have been terminated by us for breach.
2.4 Your use of the Service, including any calling features, must be lawful where you are located. You are responsible for determining this — see clause 3.
3. Geographic restrictions, calling availability, and sanctions
3.1 Calling features are not available in every country. Internet-based voice and video calling (VoIP) is a licensed activity in some jurisdictions. Where we do not hold the necessary licence, we disable calling for users in that jurisdiction. Messaging may remain available.
3.2 Restricted jurisdictions generally. We do not market or offer the Service in any jurisdiction where its features are unlawful or require a licence we do not hold. We may restrict or disable features, or refuse service entirely, in any jurisdiction at our discretion.
3.3 Sanctions and export control. You represent and warrant that you are not:
- located in, ordinarily resident in, or a national of any country or territory subject to comprehensive sanctions or embargo under applicable United Nations, Indian, Japanese, European Union, United Kingdom or United States law; or
- listed on any applicable restricted-party, sanctions or terrorist-designation list, or owned or controlled by any such person.
We may refuse registration, suspend or terminate any account on these grounds, and may screen registration data for this purpose.
3.4 No circumvention. You may not use a VPN, proxy, spoofed location or IP address, or any other means to circumvent a geographic restriction or access a feature that is disabled in your jurisdiction. Doing so is a material breach of these Terms and may itself be unlawful where you are.
3.5 Your responsibility. Encryption and secure-communications products are regulated differently in different countries. It is your responsibility to know and comply with the law applicable to you. We make no representation that the Service is lawful in any particular country, and we accept no liability for your use of it where it is not.
4. Acceptable use
You will not use the Service, and will not permit anyone using your account to use it, to:
4.1 Child protection. Produce, request, store, transmit, solicit or distribute child sexual abuse material, or engage in the sexual exploitation of, grooming of, or any sexualised communication with a minor. We report such material and conduct to the relevant authorities and preserve the associated account records. This prohibition admits no exception.
4.2 Serious crime. Plan, facilitate, finance or commit terrorism, violent extremism, human trafficking, kidnapping or violence; traffic in weapons, explosives or controlled substances; or launder the proceeds of crime.
4.3 Sanctions evasion. Evade or facilitate evasion of sanctions or export controls of the kind described in clause 3.3.
4.4 Fraud. Conduct fraud, phishing, identity theft, advance-fee, romance, investment or cryptocurrency scams, or any deceptive scheme causing financial loss.
4.5 Technical abuse. Distribute malware or ransomware; conduct unauthorised access, interception or denial-of-service; or reverse-engineer, decompile, probe or circumvent the security, encryption, geographic restrictions or access controls of the Service, except where such restriction is prohibited by applicable law.
4.6 Harm to others. Harass, stalk, threaten, defame, or incite violence or hatred against any person or group; distribute non-consensual intimate images; or share another person's private information without consent.
4.7 Unlawful or infringing content. Transmit content that infringes intellectual property rights or is unlawful in the jurisdiction of the sender or any recipient.
4.8 Service abuse. Send bulk unsolicited messages; operate bots or automated accounts without our written consent; resell or commercially redistribute access; or impersonate any person or entity.
4.9 Evade enforcement. Circumvent a suspension, termination or lawful removal action.
Breach of this clause is a material breach. We may suspend or terminate access immediately and without notice, and may preserve and disclose account records where lawfully required or permitted.
5. Encryption — what it does and does not do
5.1 The Service applies end-to-end encryption to the content of one-to-one and group messages, voice and video calls, and files, using established cryptographic libraries. In normal operation the content of those communications is not accessible to us.
5.2 Encryption protects content, not metadata. It does not conceal, and we may hold, account identifiers, registration details, IP addresses, device and connection information, timestamps, and records that communication occurred between accounts. See the Privacy Policy.
5.3 Recipients. Anyone you communicate with can retain, copy, screenshot, photograph or otherwise record what you send, including using a second device. We cannot prevent this. Do not send anything you would not want retained.
5.4 Screenshot restrictions. The Service attempts to restrict screenshots and screen recording on supported platforms. These measures are not guaranteed and can be defeated — by operating-system behaviour, modified devices, or photographing the screen with another device. Do not rely on them as a security control, and do not attempt to circumvent them.
5.5 No guarantee. No security measure is perfect. We do not warrant that the Service or its encryption cannot be compromised, nor uninterrupted availability of any security feature.
6. Lawful requests, content removal and complaints
6.1 What we can and cannot produce. On receipt of a valid and binding legal order from a competent authority, we will assess it and respond as required by applicable law. Because message and call content is end-to-end encrypted, we are generally unable to produce it. We may be able to produce account and metadata records of the kind described in clause 5.2 and the Privacy Policy.
We do not represent that we can resist a lawful order, and we do not represent that we hold no information.
6.2 Content removal. On a valid order from a court or authorised government agency requiring removal or disabling of access to specific unlawful information, we will act within the time required by applicable law and in any event within 36 hours under the Indian IT Rules 2021.
6.3 Information requests. We will provide information to authorised government agencies within 72 hours of a lawful order, to the extent we hold it.
6.4 Preservation. We may preserve account records where required, or where we reasonably believe preservation is necessary to investigate a breach of clause 4, protect any person's safety, or comply with law.
6.5 Reporting abuse. Report content or conduct breaching clause 4 to admin@ninjapvtmsg.com or via the in-app reporting function. Child-safety reports are treated as the highest priority.
6.6 Grievance Officer. In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:
Name: Amandeep Singh
Designation: Grievance Officer
Email: contact@ninjapvtmsg.com
Postal address: 3rd Floor, The Design Place, Plot no. A-28k, Phase 7, Industrial Area, Sector 73, Sahibzada Ajit Singh Nagar, Punjab 160055, India
Hours: Monday–Friday, 10:00–18:00 IST
Complaints are acknowledged within 24 hours and resolved within 15 days. Complaints concerning content that exposes a person's private area, shows nudity or sexual acts, or constitutes impersonation in electronic form, are actioned within 24 hours.
6.7 Users in Japan. A domestic representative in Japan under the Act on the Protection of Personal Information has not yet been appointed. Users in Japan may direct privacy inquiries to contact@ninjapvtmsg.com.
7. Your account
7.1 Register using a valid email address or a supported third-party login. Accounts created earlier using a phone number remain valid. Provide accurate information and keep it current.
7.2 You are responsible for your credentials, your device, and all activity under your account. Notify us at contact@ninjapvtmsg.com of any unauthorised use.
7.3 Accounts are personal. You may not transfer or share your account.
8. Retention and deletion
8.1 Content. Message and call content is deleted automatically after 24 hours by default, or a shorter period you set.
8.2 Account records. Content deletion does not delete account records. We retain user registration information for 180 days after cancellation or withdrawal of registration, as required by the Indian IT Rules 2021, and other records where legally required.
8.3 Local copies. Content may remain on your device or a recipient's device — caches, notification previews, saved media — until removed. See the Privacy Policy.
9. Purchases and virtual items
9.1 In-app items may be purchased:
- on iOS, through the Apple App Store, subject to Apple's terms; and
- on Android, through Stripe, our payment processor. Your payment card details are collected and processed by Stripe directly under its own terms and privacy policy — we do not receive or store your full card number.
9.2 Refunds. For purchases through the Apple App Store, refunds are handled under Apple's policies. For purchases processed by Stripe, contact us at contact@ninjapvtmsg.com and we will handle your request in accordance with the consumer protection law of your country. Nothing in these Terms limits any non-waivable refund or consumer rights you have under the law of your country of residence.
9.3 Virtual items are a limited, personal, non-transferable, revocable licence to use the item within the Service. They have no monetary value and cannot be exchanged, sold or transferred.
9.4 We may modify or discontinue virtual items, acting in accordance with applicable consumer law.
10. Advertising
We do not display advertising in the Service. The app currently contains a disabled advertising SDK, described in our Privacy Policy; no advertisements are requested or shown, and no data is shared with advertisers.
If we introduce advertising in future, we will update these Terms and our Privacy Policy before doing so, and will obtain your consent where required by applicable law. Any advertising provider would receive only device and usage information described in the Privacy Policy — never the content of your encrypted communications.
11. Third-party services
The Service may link to or interoperate with third-party services we do not control. We are not responsible for their content, practices or policies.
12. Intellectual property
12.1 The Service — software, design, trade marks and content, excluding user content — is owned by Nexever Private Limited or its licensors.
12.2 We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service under these Terms.
12.3 You may not copy, modify, distribute, sell, lease, reverse-engineer or create derivative works of any part of the Service, except where such restriction is prohibited by applicable law.
12.4 Your content. You retain ownership of content you send. Because it is end-to-end encrypted we do not access it, and we claim no licence over it beyond what is technically necessary to transmit and store it in encrypted form for delivery.
12.5 Feedback. Suggestions you send us may be used without obligation to you, under a non-exclusive, worldwide, perpetual, irrevocable, royalty-free licence. Send feedback to info@ninjapvtmsg.com.
13. Suspension and termination
13.1 You may delete your account at any time in the app.
13.2 We may suspend or terminate access, with or without notice, if you breach these Terms (particularly clause 3 or 4); if required by law or a competent authority; if we reasonably believe continued access risks any person's safety or our position; or if we discontinue the Service.
13.3 On termination your licence ends immediately. Clauses 12, 14, 15, 16, 17 and 18 survive.
14. Disclaimer of warranties
To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.
We do not warrant that the Service will be uninterrupted, timely, secure, error-free, available in any particular jurisdiction, or that messages or calls will be delivered.
Nothing here excludes or limits any liability or warranty that cannot lawfully be excluded, including under the consumer protection law of your country of residence.
15. Limitation of liability
To the maximum extent permitted by law:
15.1 Neither Nexever Private Limited nor its affiliates, directors, officers, employees, contractors or agents shall be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, data, goodwill or other intangible losses, arising out of or relating to your access to or use of, or inability to use, the Service.
15.2 Our aggregate liability arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the total amount you paid us in the twelve months preceding the claim, or (b) USD 50 (or equivalent in your local currency).
15.3 We are not liable for the conduct of other users, for content transmitted by users, or for any unlawful act committed by a user.
15.4 These limitations apply regardless of legal theory and even if we were advised of the possibility of such damages. They do not apply to liability that cannot lawfully be limited.
16. Indemnity
You agree to indemnify, defend and hold harmless Nexever Private Limited, its affiliates, and their respective directors, officers, employees, contractors and agents, from and against any claims, demands, proceedings, damages, losses, liabilities, fines, penalties, costs and expenses (including reasonable legal fees) arising out of or related to:
- your access to or use of the Service;
- your breach of these Terms, particularly clause 3 (geographic restrictions and sanctions) or clause 4 (acceptable use);
- content you transmit through the Service;
- your violation of any law or regulation, including the law of the jurisdiction where you are located; or
- your violation of the rights of any third party.
17. Governing law and disputes
17.1 These Terms are governed by the laws of India, without regard to conflict-of-laws principles.
17.2 Subject to clause 17.3, the courts at Sahibzada Ajit Singh Nagar (Mohali), Punjab, India shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service.
17.3 Mandatory consumer rights. Nothing in this clause deprives you of the protection of mandatory provisions of the law of your country of habitual residence, or of any right to bring proceedings locally where applicable law gives you that right.
18. Changes
We may modify these Terms. Where a change is material we will give at least 30 days' notice in-app or to your registered contact details. Continued use after the effective date constitutes acceptance. If you do not accept, stop using the Service and delete your account.
19. General
19.1 Severability. If any provision is held invalid, the remainder continues in effect.
19.2 No waiver. Failure to enforce a provision is not a waiver.
19.3 Assignment. You may not assign these Terms. We may assign to an affiliate or in connection with a merger, acquisition or sale of assets, on notice.
19.4 Force majeure. We are not liable for failure to perform due to causes beyond our reasonable control, including acts of God, war, terrorism, civil unrest, government or regulatory action, network or telecommunications failure, blocking or restriction of the Service by any authority or network operator, fire, flood or labour disruption.
19.5 Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and us regarding the Service.
19.6 Language. These Terms are published in English, Japanese and Korean. The English version prevails in the event of conflict, except where the mandatory law of your country requires otherwise.
20. Contact
| Purpose | Contact |
|---|---|
| General support | contact@ninjapvtmsg.com |
| Abuse and safety reports | admin@ninjapvtmsg.com |
| Grievance Officer (see clause 6.6) | Amandeep Singh contact@ninjapvtmsg.com 3rd Floor, The Design Place, Plot no. A-28k, Phase 7, Industrial Area, Sector 73, Sahibzada Ajit Singh Nagar, Punjab 160055, India |
| Privacy and data protection | contact@ninjapvtmsg.com |
| Law enforcement requests | admin@ninjapvtmsg.com |
| Feedback | info@ninjapvtmsg.com |
Operator: Nexever Private Limited, 3rd Floor, The Design Place, Plot no. A-28k, Phase 7, Industrial Area, Sector 73, Sahibzada Ajit Singh Nagar, Punjab 160055, India